Experiential Value, Relationship Quality, and Customer Loyalty in Full-Service Restaurants: The Moderating Role of Gender
–Naehyun (Paul) Jin, Nathaniel D. Line & Ben Goh [Publisher] [Google Scholar]

Personality Differences and Hotel Web Design Study Using Targeted Positive and Negative Association Rule Mining
–Rosanna Leung, Jia Rong, Gang Li & Rob Law [Publisher] [Google Scholar]

Profiling Service Failure and Customer Online Complaint Motives in the Case of Single Failure and Double Deviation
–Poh Theng Loo, Huey Chern Boo & Catheryn Khoo-Lattimore [Publisher] [Google Scholar]

Managing State-Owned Hotels in China: The Challenges and Remedies
–Kam Hung, Hanqin Zhang, ChiFung (Kevin) Lam, Guoqiang Yang, Daixin Pang, Zhongwen Chen, Jing Li, Fuying Yang, Linquan Yan, Chenfei Wang & Yuan Deng [Publisher] [Google Scholar]

Resource Exchanges for Agritourism Service Encounters
–Hyungsuk Choo & James F. Petrick [Publisher] [Google Scholar]

Research Note: A Content Analysis of Articles on Visiting Friends and Relatives Tourism, 1990–2010
–Tom Griffin [Publisher] [Google Scholar]

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