Are you providing the “right” customer experience? The case of Banca Popolare di Bari
–Philipp Klaus, Michele Gorgoglione, Daniela Buonamassa, Umberto Panniello, Bang Nguyen [Publisher] [Google Scholar]

Service quality and customers’ purchase intentions: an empirical study of the Indian banking sector
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An integrative approach for understanding Islamic home financing adoption in Malaysia
–Hanudin Amin, Abdul-Rahim Abdul-Rahman, Dzuljastri Abdul-Razak [Publisher] [Google Scholar]

Resistance, motivations, trust and intention to use mobile financial services
–Hella Chemingui, Hajer Ben lallouna [Publisher] [Google Scholar]

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