Frontiers in Service 2014


2014 Frontiers in Service Conference, Miami, 26-29 Jun 2014, Chairs A. Parasuraman and Roland Rust; Deadline 22 Nov


2014 Frontiers in Service Conference—Call for Abstracts


Conference Date & Venue:             June 26-29, 2014, Miami, Florida, USA

Conference Co-Chairs:                    A. Parasuraman (University of Miami) and Roland Rust

                                                            (University of Maryland)


Conference Committee Members:   Charles Colby (Rockbridge Associates, Inc.), Ming-Hui

Huang (INFORMS Service Science Section & National Taiwan University), Werner Kunz (AMA SERVSIG & University of Massachusetts-Boston), Lia Patricio (University of Porto), Jim Spohrer (IBM) and Michael Tsiros (University of Miami)

The 23nd Annual Frontiers in Service Conference will be held June 26-29, 2014 in Miami, Florida, USA, hosted by the School of Business Administration at the University of Miami. The 2014 Frontiers in Service Conference, sponsored by the American Marketing Association, INFORMS, the University of Maryland’s Center for Excellence in Service, and the University of Miami’s Center for International Business Education and Research is the world’s leading annual conference on service research and management. It attracts prominent thought leaders and industry experts from around the world to share cutting-edge knowledge and best practices.
The conference will cover a wide variety of service topics, including service science, service marketing, service operations, and service management.  Service academics and practitioners are invited to submit one-page abstracts for possible presentation at the conference.  Case studies by business practitioners are encouraged, and a "Best Practitioner Presentation" will be awarded at the conference. There will also be a pre-conference doctoral consortium organized by the AMA SERVSIG.
Please submit your abstract by Nov 22, 2013 online at:

Important Dates

Abstract submission deadline:                                    Friday, November 22, 2013
Author notification of accepted presentations:          Friday, January 24, 2014
Conference registration deadline for speakers:           Friday, May 9, 2014

Please check for further information and updates.