Waiting for Service: The Effects of Music Volume and Gender
–Michaelle Cameron, Julie Baker & Mark Peterson [Publisher] [Google Scholar]

Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention
–Kavita Srivastava & Narendra K. Sharma [Publisher] [Google Scholar]

The Effects of Membership and Demographics on Consumer Satisfaction and Loyalty in Service Organizations
–Clayton L. Daughtrey, Nicole S. Vowles & Gregory S. Black [Publisher] [Google Scholar]

Attitudinal and Behavioral Loyalty Amongst Casino Players in Macau
–Catherine Prentice [Publisher] [Google Scholar]

The Influence of Customer Experience Quality on Customers’ Behavioral Intentions
–Hyunsik Kim & Beomjoon Choi [Publisher] [Google Scholar]

Perception of Green Hotels Among Tourists in Hong Kong: An Exploratory Study
–Xing Han & Kara Chan [Publisher] [Google Scholar]

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