Crisis Communication


Managing the Reputation of Places in Crisis: Understanding the Dynamics of Crisis Communication, Special issue of Place Branding and Public Diplomacy; Deadline 31 Dec 2013

Call for Papers for a Special Issue of Place Branding and Public Diplomacy

Managing the Reputation of Places in Crisis: Understanding the Dynamics of Crisis Communication

Special Issue Guest Editors:

  • Dr Andrea Insch, University of Otago, Dunedin, New Zealand
  • Professor Eli Avraham, University of Haifa, Mt. Carmel, Haifa, Israel

Place Branding and Public Diplomacy is calling for papers for a special issue on Managing the Reputation of Places in Crisis.

Sudden negative events and on-going crises can harm a place’s image and reputation, affecting the welfare of its key stakeholders. Natural disasters, political scandals, war, crime, epidemics, financial and economic chaos, are some of the many crisis situations that can undermine public trust in places and lead to undesirable consequences for place authorities. These outcomes include: unfavourable media attention, lack of business and resident security, withdrawal of investment, and dampening of trade and tourism. How do places survive and thrive in times of image crisis? What impacts does negative coverage have on places and how do a place’s stakeholders react and deal with the multitude of crises facing them? What kind of media strategies should decision makers adopt in order to restore place image?

There is increasing interest from both practitioners and academics in understanding the dynamics of place crisis communication, given the significance of the impacts for towns, cities, regions and countries. Advances have already been made in applying theory and practice from crisis communication and public relations, but more work is needed to assess the effectiveness of different response strategies.

This special issue is dedicated to furthering our understanding of the responses and effects of crises for place’s key stakeholders. Authors are encouraged to consider a range of research approaches, methodologies and theoretical perspectives in tackling some of the suggested topics of this special issue.

  • The impact of negative events on place brand equity, resident satisfaction, willingness to visit and other measures of place brand health
  • Strategies for re-imaging and rebuilding places after a crisis
  • Guidelines for places coping with crises – theory and practice of crisis communication applied to places
  • In-depth and/or longitudinal studies of places that have attempted to correct a negative image
  • Case studies of successful/unsuccessful places during a crisis
  • The influence of media attention on places in crisis
  • The role of place stakeholders in place image restoration and rebuilding following a crisis
  • The use of the Internet in place crisis communication management

Submission Guidelines and Important Dates

The deadline for submission is December 31st 2013.

Please submit via our online submission system –

and ensure that the special issue (Managing the Reputation of Places in Crisis: Understanding the Dynamics of Crisis Communication) is selected. All submissions will be subject to the usual double blind review process. All manuscripts submitted must strictly follow the guidelines for Place Branding and Public Diplomacy, available at

If you have queries on potential suitability of topics, guest editors’ expectations or any other question you can direct those to the guest editors, Dr Andrea Insch ( and Professor Eli Avraham (

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