TOC: Managing Service Quality


Managing Service Quality, 23(5)

The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces: A cross-national study
Qingji Fan, Jeoung Yul Lee, Joong In Kim [Publisher] [Google Scholar]

Implementing CRM in nursing homes: the effects on resident satisfaction
Mei-Ling Wang [Publisher] [Google Scholar]

Perceived risk, usage frequency of mobile banking services
ChauShen Chen [Publisher] [Google Scholar]

Is maximum customer service always a good thing? Customer satisfaction in response to over-attentive service
Hsuan-Hsuan Ku, Chien-Chih Kuo, Martin Chen [Publisher] [Google Scholar]

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