Revisit: SRII 2014


Annual Service Research & Innovation Institute Global Conference, San Francisco, Conference now 26-28 Mar 2014; Deadline now 30 Sep


March 26-28, 2014
Silicon Valley/San Francisco, CA, USA

Call for Papers

The Service Research and Innovation Institute ( is a global organization of professionals from industry, research organizations, academia and government from all around the world. The SRII mission is to drive innovation for “IT Enabled Services” at the global level. The Annual SRII Global Conference is a unique forum for researchers to share their work on all of the key areas of IT-Enabled Services connecting the Science & Engineering of Services to major verticals such as health care, finance, telecom, retail, education, government, and energy, to name a few.


We welcome unpublished papers which are not under review by any other conference or journal. Authors are invited to submit contributions presenting research results, state-of-the-art concepts, practical standards, running experiments, implementations, applications, and industrial case studies. All conference tracks are open to both scientific and industry contributions. Topic areas include, but are not limited to:

  • IT-enabled services in service sectors such as
  • Healthcare
  • Environmental Services
  • e-Government
  • Education Services
  • Engineering/ Manufacturing Services
  • Agriculture Services
  • Transport and Logistics
  • Energy
  • Service in emerging economies
  • Cloud Computing and emerging service models
  • Intelligent Services, Knowledge Management, Data Mining
  • Service Innovation including technology, business, and customer perspectives
  • Service Engineering including methods, tools, and standards
  • Service Quality including concepts and models for user centric design and quality metrics of services
  • Services Lifecycle (Planning, Implementation, Delivery, Operation, Management, etc.)
  • Internet for Services – Applications and Management
  • Security, Privacy and Trust issues in Services
  • Service Applications – exploiting the Internet of Things

In addition, proposals for panels, workshops and tracks on related topics are invited.

Paper Submission Guidelines

The conference will review all submitted papers for quality and appropriateness to the Conference theme. All presented papers will be published in the Conference proceedings. SRII will also pursue the publication of selected papers in a leading research journal. Further information and detailed guidelines on the submission process can be found at:

Papers must be submitted to the following EasyChair site,

Important Dates

  • Full paper submission – September 30, 2013
  • Notification (Full Paper) – December 1, 2013
  • Revision submission (if necessary) – February 1, 2014
  • Final notification – March 1, 2014
  • Camera ready paper – March 1, 2014


Submit questions to Program Chairs,

Ralph Badinelli,
Freimut Bodendorf,


General Chairs:

  • Kris Singh, SRII President, IBM Research
  • Raj Hazra, Vice President, Intel
  • Jeff Welser, Director of Services Research & Big Data, IBM Almaden Research

Program Chairs:

  • Sharad Singhal: Distinguished Technologist, HP Labs
  • Dr. Yan Chow: Director of Kaiser Permanente (KP) Information Technology’s Innovation & Advanced Technology
  • Ralph Badinelli, Virginia Tech , US
  • Freimut Bodendorf, Univ of Erlangen-Nuremberg, DE
  • Asanee Kawtrakul, Deputy Executive Director of NECTEC, Thailand

INFORMS Section on Service Science
Service Research & Innovation Insitute

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