TOC: Service Ind J


Service Industries Journal, 33(11)

Determinants of proactive innovative behaviour in new services: empirical investigation of service versus manufacturing firms
Antonia Ruiz Moreno, Víctor J. García-Morales & Francisco Javier Llorens Montes [Publisher] [Google Scholar]

Does franchising pay? Evidence from the restaurant industry
Melih Madanoglu, Kyuho Lee & Gary J. Castrogiovanni [Publisher] [Google Scholar]

Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan
Li-Chun Hsu, Kai-Yu Wang & Wen-Hai Chih [Publisher] [Google Scholar]

Knowledge networking and growth in service firms
Bilitis Schoonjans, Philippe Van Cauwenberge & Heidi Vander Bauwhede [Publisher] [Google Scholar]

Roles of ‘small- and medium-sized enterprises’ in service industry innovation: a case study on leisure agriculture service in tourism regional innovation
Shih-Ming Hsu, Pei-Hung Hsieh & Soe-Tsyr Yuan [Publisher] [Google Scholar]

Survival of new firms in the Brazilian franchising segment: an empirical study
Luis Otávio Façanha, Marcelo Resende, Vicente Cardoso & Bruno Henrique Schröder [Publisher] [Google Scholar]

University services for fostering creativity in high-technology firms
Michael Willoughby, Julian Talon-Renuncio, Jose Millet-Roig & Carlos Ayats-Salt [Publisher] [Google Scholar]

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