TOC: J Service Res
Journal of Service Research, 16(3)
Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories
–Victor F. Cavalcante, Claudio S. Pinhanez, Rogerio A. de Paula, Carolina S. Andrade, Cleidson R. B. de Souza, and Ana P. Appel [Publisher] [Google Scholar]
The Impact of Endogenous Motivations on Adoption of IT-Enabled Services: The Case of Transformative Services in the Energy Sector
–Philipp Wunderlich, Johann Kranz, Dirk Totzek, Daniel Veit, and Arnold Picot [Publisher] [Google Scholar]
Testing the Steve Jobs Hypothesis in a B2B Context: Will a Portfolio of Hierarchically Related Technology Products Improve Customer Outcomes?
–Jason Kuruzovich, Shu Han, Nevena T. Koukova, and T. Ravichandran [Publisher] [Google Scholar]
The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies: A Longitudinal Study
–Cheng Wang, Jennifer Harris, and Paul Patterson [Publisher] [Google Scholar]
Connectivity in Service Systems: Does Technology-Enablement Impact the Ability of a Service System to Co-Create Value?
–Christoph F. Breidbach, Darl G. Kolb, and Ananth Srinivasan [Publisher] [Google Scholar]
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