How do you measure what you can’t define?: The current state of loyalty measurement and management
–Lerzan Aksoy [Publisher] [Google Scholar]

Explaining why employee-customer orientation influences customers’ perceptions of the service encounter
–Gabriel Gazzoli, Murat Hancer, BeomCheol (Peter) Kim [Publisher] [Google Scholar]

Relative importance of satisfaction dimensions on service performance: A developing country context
–Kwabena Frimpong, Alan Wilson [Publisher] [Google Scholar]

Service-dominant networks: An evolution from the service-dominant logic perspective
–Helge Löbler [Publisher] [Google Scholar]

A service science approach for improving healthy food experiences
–Dominik Mahr, Nikos Kalogeras, Gaby Odekerken-Schröder [Publisher] [Google Scholar]

The Hardware and Software Behind ELMAR Is Paid for with AMA Dues Please Support ELMAR by joining the AMA or renewing your membership