TOC: J Service Man


Journal of Service Management, 24(4)

How do you measure what you can’t define?: The current state of loyalty measurement and management
Lerzan Aksoy [Publisher] [Google Scholar]

Explaining why employee-customer orientation influences customers’ perceptions of the service encounter
Gabriel Gazzoli, Murat Hancer, BeomCheol (Peter) Kim [Publisher] [Google Scholar]

Relative importance of satisfaction dimensions on service performance: A developing country context
Kwabena Frimpong, Alan Wilson [Publisher] [Google Scholar]

Service-dominant networks: An evolution from the service-dominant logic perspective
Helge Löbler [Publisher] [Google Scholar]

A service science approach for improving healthy food experiences
Dominik Mahr, Nikos Kalogeras, Gaby Odekerken-Schröder [Publisher] [Google Scholar]

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