TOC: J Retailing Con Services


Journal of Retailing and Consumer Services, 20(5)

The impact of salespeople’s relational behaviors and organizational fairness on customer loyalty: An empirical study in B-to-B relationships
Juliet F. Poujol, Béatrice Siadou-martin, David Vidal, Ghislaine Pellat [Publisher] [Google Scholar]

Loyalty program structure and consumers’ perceptions of status: Feeling special in a grocery store?
Alessandro Arbore, Zachary Estes [Publisher] [Google Scholar]

A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty
Anne-Françoise Audrain-Pontevia, Gilles N’Goala, Ingrid Poncin [Publisher] [Google Scholar]

Efficiency and effectiveness of small retailers: The role of customer and entrepreneurial orientation
Kayhan Tajeddini, Ulf Elg, Myfanwy Trueman [Publisher] [Google Scholar]

The importance of importan Its impact on decision-making in mall retail categories during an economic downturn
Robin Pentecost, Lynda Andrews [Publisher] [Google Scholar]

Negative emotions, value and relationships: Differences between women and men
Barry J. Babin, Mitch Griffin, Adilson Borges, James S. Boles [Publisher] [Google Scholar]

Store format choice and relationship quality in apparel retail: A study of young and early-middle aged shoppers in New Delhi region
Gaurav Tripathi, Kartik Dave [Publisher] [Google Scholar]

Storytelling during retail sales encounters
David A. Gilliam, Alex R. Zablah [Publisher] [Google Scholar]

Enablers and inhibitors of permission-based marketing: A case of mobile coupons
Hyunjoo Im, Young Ha [Publisher] [Google Scholar]

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