European Institute of Retailing and Services Studies, Bucharest, 7-10 Jul 2014, Chairs Soora Rasouli and Harry Timmermans; Deadline 1 Nov



is organising the 21st international conference on


July 7-10, 2014

JW Marriott Bucharest Grand Hotel,

The aim of the conference is to bring together scholars from various disciplines and countries interested in retailing and consumer services. Over the years the conference has attracted scholars from disciplines such as marketing, psychology, urban planning, transportation, management, geography etc from across the world. The conference gives delegates an opportunity to present their completed projects but also to present work in progress.


Papers on any topic relevant to progress in retailing and consumer services (tourism, recreation, banking, aspects of transportation, etc.) are welcome. Topics of special interest include:

  • consumer behaviour
  • service quality
  • e-commerce
  • globalisation
  • business strategy
  • geographical information systems
  • distribution channels
    service branding
  • policy aspects
  • location-based services
  • logistics
  • social media
  • franchising
  • merchandising, pricing, advertising
  • segmentation
  • salesforce management


Those interested in presenting a paper are invited to send an abstract to:

Soora Rasouli & Harry Timmermans (Conference Chairs)
Eindhoven University of Technology
P.O. Box 513, Vertigo 8.18
5600 MB Eindhoven, The Netherlands
Phone: +31 40 2473315; Fax: +31 40 2438488
E-mail: eirass@tue.nl

We call on your professional attitude. Every year, authors of accepted papers cancel their participation at a late stage. Please realize however that because space is limited and at some point acceptance/rejection of papers becomes quite arbitrary, your late cancellation means that you prohibited a colleague from participating. Thus, by submitting an abstract, authors indicate that except for reasons beyond their control, such as illness, at least one of them will attend the conference, should the abstract be accepted. If you cannot guarantee this for some reason when you submit the abstract, please let us know as it allows us to manage this uncertainty on a personalized basis in the best possible way.


The conference accepts both work in progress and completed work. All abstracts will be published in a Book of Abstracts. In addition, participants are stimulated to submit full papers or a 6-8 pages extended abstract. These will be made available in the proceedings, officially published on a CD or memory stick. However, as we are not asking for any transfer of copyrights, authors can still submit these papers to journals for publication. Submitted papers automatically qualify for an award competition.

Submitted papers can be reviewed for the Journal of Retailing and Consumer Services.

The conference will start with registration, late afternoon on the 7th, followed by a welcome. Sessions will start on the 8th and continue until noon July 10th. Approximately 20 minutes will be available for presentation of a paper.


Participants interested in organising a special session are invited to send their proposal to the address above. Proposals should include: (a) a detailed description of the proposed session; (b) a list of the proposed speakers; (c) whether speakers have agreed to participate if the proposal is accepted; and (d) the names and addresses of the chairperson and discussants, if any. Sessions are typically organised in blocks of 4 presentations.


We plan to notify delegates by December 1, 2013 about the acceptance of their work for presentation at the conference. Delegates are expected to arrange their registration and conference fees before February 15, 2014 to guarantee accommodation and enjoy reduced room prices.

CONFERENCE PACKAGE: 1098 Euros before February 15, 2014 1398 Euros after this date.

The package includes participation, documentation, proceedings, book of abstracts, three nights of deluxe accommodation (arrival: July 7 – departure: July 10, 2014), breakfast, tea and coffee breaks, lunches, conference dinner, all taxes and service charges. A limited number of pre and post-conference rooms is available at discounted rates, subject to availability. It is advisable to inform us if you need any pre-or post conference nights when submitting the abstract to avoid disappointment. The sooner we know, the higher the chance we can arrange a larger room block.

AWARD: Full papers compete for the Elsevier Most Innovative Paper Award.


Bucharest is a fascinating city, combining features of Eastern European cities and some of the glamour of Paris. Close to the hotel is the biggest building in Europe. The city is also an excellent place to visit more of that part of the world, for those wishing to add a vacation.


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