TOC: Managing Service Quality


Managing Service Quality, 23(4)

Knowledge dissemination in the global service marketing community
Cristiana R. Lages, Cláudia M.N. Simões, Raymond P. Fisk, Werner H. Kunz [Publisher] [Google Scholar]

A lean approach for service productivity improvements: synergy or oxymoron?
Per Carlborg, Daniel Kindström, Christian Kowalkowski [Publisher] [Google Scholar]

Positive social behaviors and suggestive selling in the same service encounter
Magnus Söderlund [Publisher] [Google Scholar]

Applying SPAT for understanding B-to-B supplier switching processes
Erno Selos, Teemu Laine, Inger Roos, Petri Suomala, Lauri Pitkänen [Publisher] [Google Scholar]

Customer participation and value creation: a systematic review and research implications
Mekhail Mustak, Elina Jaakkola, Aino Halinen [Publisher] [Google Scholar]

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