The influence of socio-demographic variables on customer satisfaction and loyalty in the private banking industry
–Volker Seiler, Markus Rudolf, Tim Krume [Publisher] [Google Scholar]

Customer satisfaction, loyalty and financial performance: A holistic approach of the Greek banking sector
–Elissavet Keisidou, Lazaros Sarigiannidis, Dimitrios I. Maditinos, Eleftherios I. Thalassinos [Publisher] [Google Scholar]

Fairness and financial services in Australia and the United Kingdom
–Steve Worthington, James Devlin [Publisher] [Google Scholar]

The effects of high performance work practices on job outcomes: Evidence from frontline employees in Russia
–Tanya Gibbs, Nicholas J. Ashill [Publisher] [Google Scholar]

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