Revisit: SERVSIG 2014


The 8th AMA SERVSIG International Service Research Conference, Thessaloniki, Greece, 13-15 Jun 2014, Deadline 15 Nov

Call for Papers

International Service Research Conference
June 13-15, 2014, Thessaloniki, Greece

The Departments of Marketing & Operations Management and Business Administration of the University of Macedonia are pleased to announce that they will be hosting and organizing the 8th AMA SERVSIG International Service Research Conference in June 13-15, 2014 in historic and beautiful Thessaloniki, Greece.

The 8th AMA SERVSIG Conference theme is: “Services Marketing in the New Economic and Social Landscape”

Conference tracks include:

  • Customer Behavior and Misbehavior in Services
  • Business-to-Business Services
  • Service Dominant Logic
  • Customer Experience and Value Co-Creation
  • Building Relationships in Services
  • Service Operations Management
  • E-Services and Social Media
  • Innovation in Services
  • Service Design
  • Building Sustainability in Services
  • International Marketing in Services
  • Developing Service Value
  • Service Markets and Networks
  • Service Supply Chains
  • Servicescapes, Service Encounters, Service Environment
  • Research and Teaching Methods in Services
  • Service Recovery and Complaint Management
  • Service Productivity
  • Branding and Communication in Services
  • Tourism Services
  • Transformative/Health Services
  • Sport Services
  • Public and Non-Profit Services

Conference Timetable:

  • Open Submission System: June 1, 2013
  • Deadline for Abstract Submissions: November 15, 2013
  • Decision Announcement: January 15, 2014
  • Early Bird Registration: March 15, 2014
  • Registration deadline for presenting authors: April 30, 2014
  • Conference Dates: June 13-15, 2014

Best papers will be selected for publication in conference special issues of the following journals: Journal of Service Management (2011 Impact Factor: 1.218) and Managing Service Quality (2011 Impact Factor: 0.642).

The Conference is supported the Greek Marketing Academy (ELAM).

For information about the conference, please send your email

Conference Website:

Look for the conference on Social Networks

On linkedin as AMA SERVSIG 2014 group

We look forward to seeing you at the 8th International Service Research Conference!!!!!!

Video of the historic city of Thessaloniki, Greece at:


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