TOC: J Service Man


Journal of Service Management, 24(2)

Managing in-store logistics: a fresh perspective on retail service
Olfa Bouzaabia, Allard C.R. van Riel, Janjaap Semeijn [Publisher] [Google Scholar]

Re-investigating the nature of tangibility/intangibility and its influence on consumer experiences
Katarina Hellén, Johanna Gummerus [Publisher] [Google Scholar]

Linking task and goal interdependence to quality service: The role of the service climate
Anat Drach-Zahavy, Anit Somech [Publisher] [Google Scholar]

A Maslow’s hierarchy of needs analysis of social networking services continuance
Huanhuan Cao, Jinhu Jiang, Lih-Bin Oh, Hao Li, Xiuwu Liao, Zhiwu Chen [Publisher] [Google Scholar]

Measuring consumer perceptions of online shopping convenience
Ling (Alice) Jiang, Zhilin Yang, Minjoon Jun [Publisher] [Google Scholar]

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