From the Center: The Point of Contact
–Robert Kwortnik [Publisher]

From the Editor: Timely and Timeless
–J. Bruce Tracey [Publisher]

Presumed Incapable: Exploring the Validity of Negative Judgments about Persons with Disabilities and Their Employability in Hotel Operations
–Stefan Groschl [Publisher] [Google Scholar]

Best Practices in Diversity Management in Customer Service Organizations: An Investigation of Top Companies Cited by Diversity Inc.
–Juan M. Madera [Publisher] [Google Scholar]

Empowerment, Organizational Commitment, and Voice Behavior in the Hospitality Industry: Evidence from a Multinational Sample
–Steffen Raub and Christopher Robert [Publisher] [Google Scholar]

Investigating Work-Family Balance, Job Anxiety, and Turnover Intentions As Predictors of Health Care and Senior Services Customer-Contact Employee Voluntary Turnover
–Chelsea Vanderpool and Sean A. Way [Publisher] [Google Scholar]

Got Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees
–John W. Michel, Michael J. Kavanagh, and J. Bruce Tracey [Publisher] [Google Scholar]

Special Focus on Human Resources in China

The Effects of Group Conflict and Work Stress on Employee Performance
–Alice H. Y. Hon and Wilco W. Chan [Publisher] [Google Scholar]

The Motivational Effects of Pay Fairness: A Longitudinal Study in Chinese Star-Level Hotels
–Xiaoyi Wu, Michael C. Sturman, and Chunben Wang [Publisher] [Google Scholar]

Team Creative Performance: The Roles of Empowering Leadership, Creative-Related Motivation, and Task Interdependence
–Alice H.Y. Hon and Wilco W.H. Chan [Publisher] [Google Scholar]

The Domestic Development Experience of a Hotel Firm with Chinese Characteristics: The Case of Jin Jiang
–Michael J. Gross and Songshan (Sam) Huang [Publisher] [Google Scholar]

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