The 8th Biennial International Service Research Conference, Thessaloniki, Greece, 13-15 Jun 2014, Deadline 15 Nov

Biennial International Service Research Conference
June 13-15, 2014, Thessaloniki, Greece

The Departments of Marketing & Operations Management and Business Administration of the University of Macedonia, Economic and Social Sciences are pleased to announce that they will be hosting and organizing the 8th AMA SERVSIG International Service Research Conference in June 13-15, 2014 in historic and beautiful Thessaloniki, Greece.

The 8th AMA Biennial SERVSIG Conference theme is:

“Services Marketing in the New Economic and Social Landscape”

Conference tracks include:

  • Customer Behavior and Misbehavior in Services
  • Business-to-Business Services
  • Service Dominant Logic
  • Customer Experience and Value Co-Creation
  • Building Relationships in Services
  • Service Operations Management
  • E-Services and Social Media
  • Innovation in Services
  • Service Design
  • Building Sustainability in Services
  • International Marketing in Services
  • Developing Service Value
  • Service Markets and Networks
  • Service Supply Chains
  • Servicescapes, Service Encounters, Service Environment
  • Research and Teaching Methods in Services
  • Service Recovery and Complaint Management
  • Service Productivity
  • Branding and Communication in Services
  • Tourism Services
  • Transformative/Health Services
  • Sport Services
  • Public and Non-Profit Services

Conference Timetable:

  • Open Submission System: June 1, 2013
  • Deadline for the Call of Papers: November 15, 2013
  • Decision Announcement: January 15, 2014
  • Early Bird Registration: March 15, 2014
  • Registration deadline for presenting authors: April 30, 2014
  • Conference Dates: June 13-15, 2014

Best papers will be selected for publication in a conference issue of the Journal of Service Management

The Conference will be under the auspices of the Greek Marketing Academy (ELAM).

For information about the conference please email Rodoula H. Tsiotsou at  More information about the Conference will be announced soon. Look for us on Facebook ( and LinkedIn (AMA SERVSIG 2014 group)!

Video of the historic city of Thessaloniki, Greece at:

We look forward to seeing you at the

8th Biennial International Service Research Conference!!!!!!

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