TOC: Intl J Retail Dist Man


International Journal of Retail & Distribution Management, 41(1)

Mercadona (Spain): a retail model in expansion
Alejandro López-González, Rubén C. Lois-González, Rubén Fernández-Casal [Publisher] [Google Scholar]

Examining chain bookshops in the context of “third place”
Audrey Laing, Jo Royle [Publisher] [Google Scholar]

The impact of cyberostracism on online complaint handling: Is “automatic reply” any better than “no reply”?
Anna S. Mattila, Luisa Andreau, Lydia Hanks, Ellen E. Kim [Publisher] [Google Scholar]

Discourse and institutional change in mass retail – the case of an institutional entrepreneur in France: The weblog of Leclerc
Karim Messeghem, Marie-Pierre Fourquet-Courbet [Publisher] [Google Scholar]

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