TOC: Services Mar Quart


Services Marketing Quarterly, 34(1)

Current Sales Training Practices in the Commercial Retail Banking Industry in Malaysia
M. Asri Jantan & Earl D. Honeycutt Jr. [Publisher] [Google Scholar]

Satisfaction and Customer Loyalty Link: The Moderating Role of Service Locus of Control
Birgit Leisen Pollack [Publisher] [Google Scholar]

Are Performance Appraisals and Reward Really a Contributory Factor to Service Quality?
Akiko Ueno [Publisher] [Google Scholar]

Customer Perception of Services Based on the SERVQUAL Dimensions: A Study of Indian Commercial Banks
Sunny Bose & Nitin Gupta [Publisher] [Google Scholar]

Take It Back: The Impact of Dynamic Consumer Goals in Return and Exchange Interactions
Courtney M. Droms [Publisher] [Google Scholar]

Anticipating Consumer Reaction to RFID-Enabled Grocery Checkout
Dwane H. Dean [Publisher] [Google Scholar]

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