TOC: Managing Service Quality


Managing Service Quality, 22(5)

Using a business game concept to enhance servitization: a longitudinal case study
Teemu Laine, Jari Paranko, Petri Suomala [Publisher] [Google Scholar]

Service excellence models: a critical discussion and comparison
Matthias Gouthier, Andreas Giese, Christopher Bartl [Publisher] [Google Scholar]

Value as a medical tourism driver
Hsiu-Yuan Wang [Publisher] [Google Scholar]

Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Sujeong Choi, KiJu (KJ) Cheong, Richard A. Feinberg [Publisher] [Google Scholar]

Key personality traits and career satisfaction of customer service workers
John W. Lounsbury, Nancy Foster, Patrick C. Carmody, Ji Young Kim, Lucy W. Gibson, Adam W. Drost [Publisher] [Google Scholar]

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