Using a business game concept to enhance servitization: a longitudinal case study
–Teemu Laine, Jari Paranko, Petri Suomala [Publisher] [Google Scholar]

Service excellence models: a critical discussion and comparison
–Matthias Gouthier, Andreas Giese, Christopher Bartl [Publisher] [Google Scholar]

Value as a medical tourism driver
–Hsiu-Yuan Wang [Publisher] [Google Scholar]

Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
–Sujeong Choi, KiJu (KJ) Cheong, Richard A. Feinberg [Publisher] [Google Scholar]

Key personality traits and career satisfaction of customer service workers
–John W. Lounsbury, Nancy Foster, Patrick C. Carmody, Ji Young Kim, Lucy W. Gibson, Adam W. Drost [Publisher] [Google Scholar]

The Hardware and Software Behind ELMAR Is Paid for with AMA Dues Please Support ELMAR by joining the AMA or renewing your membership