TOC: J Service Res


Journal of Service Research, 15(4)

Health Care Customer Value Cocreation Practice Styles
Janet R. McColl-Kennedy, Stephen L. Vargo, Tracey S. Dagger, Jillian C. Sweeney, and Yasmin van Kasteren [Publisher] [Google Scholar]

Can Customers Detect Script Usage in Service Encounters?: An Experimental Video Analysis
Liana Victorino, Rohit Verma, Bryan L. Bonner, and Don G. Wardell [Publisher] [Google Scholar]

A Neurophysiological Assessment of Consumers’ Emotional Responses to Service Recovery Behaviors: The Impact of Ethnic Group and Gender Similarity
Christo Boshoff [Publisher] [Google Scholar]

"I’m Mad and I Can’t Get That Service Failure Off My Mind": Coping and Rumination as Mediators of Anger Effects on Customer Intentions
Yuliya Strizhakova, Yelena Tsarenko, and Julie A. Ruth [Publisher] [Google Scholar]

How Does Language Matter for Services? Challenges and Propositions for Service Research
Jonas Holmqvist and Christian Gronroos [Publisher] [Google Scholar]

The Impact of Vertical Service Line Extensions and Brand Salience on Reciprocal Transfer of Image and Performance Associations
Jean Boisvert [Publisher] [Google Scholar]

The Long-Term Influence of Service Employee Attrition on Customer Outcomes and Profits
Mahesh Subramony and Brooks C. Holtom [Publisher] [Google Scholar]

Antecedents to Consumer Perceptions of Sacredness in Extended Service Experiences: The Case of Golf
Lee Phillip McGinnis, James W. Gentry, and Tao (Tony) Gao [Publisher] [Google Scholar]

The Hardware and Software Behind ELMAR Is Paid for with AMA Dues
Please Support ELMAR by joining the AMA or renewing your membership