The European Institute of Retailing and Services Studies, Philadelphia, 7-10 Jul 2013; Deadline 1 Nov



is organising the 20th international conference on


July 7-10, 2013

Renaissance Philadelphia Airport hotel
500 Stevens Drive, Philadelphia

The aim of the conference is to bring together scholars from various disciplines and countries interested in retailing and consumer services. Over the years the conference has attracted scholars from disciplines such as marketing, psychology, urban planning, transportation, management, geography etc from across the world. The conference gives delegates an opportunity to present their completed projects but also to present work in progress.


Papers on any topic relevant to progress in retailing and consumer services (tourism, recreation, banking, aspects of transportation, etc.) are welcome. Topics of special interest include:

  • consumer behaviour
  • service quality
  • e-commerce
  • globalisation
  • business strategy
  • geographical information systems
  • distribution channels
  • service branding
  • policy aspects
  • location-based services
  • logistics
  • social media
  • franchising
  • merchandising, pricing, advertising
  • segmentation
  • salesforce management


Those interested in presenting a paper are invited to send an abstract to:

Professor Harry Timmermans
Eindhoven University of Technology
P.O. Box 513, Vertigo 8.18
5600 MB Eindhoven, The Netherlands
Phone: +31 40 2473315; Fax: +31 40 2438488
E-mail: eirass@tue.nl

We call on your professional attitude. Every year, authors of accepted papers cancel their participation at a late stage. Please realize however that because space is limited and at some point acceptance/rejection of papers becomes quite arbitrary, your late cancellation means that you prohibited a colleague from participating. Thus, by submitting an abstract, authors indicate that except for reasons beyond their control, such as illness, at least one of them will attend the conference, should the abstract be accepted. If you cannot guarantee this for some reason when you submit the abstract, please let us know as it allows us to manage this uncertainty on a personalized basis in the best possible way.


The conference accepts both work in progress and completed work. All abstracts will be published in a Book of Abstracts. In addition, participants are stimulated to submit full papers or a 6-8 pages extended abstract. These will be made available in the proceedings, officially published on a CD or memory stick. However, as we are not asking for any transfer of copyrights, authors can still submit these papers to journals for publication. Submitted papers automatically qualify for an award competition.

A selection of paper will be published in a special issue of Advances in Hospitality & Tourism Management. Submitted papers can also be reviewed for the Journal of Retailing and Consumer Services.

The conference will start with registration, late afternoon on the 7th, followed by a welcome. Sessions will start on the 8th and continue until noon July 10th. Approximately 20 minutes will be available for presentation of a paper.


Participants interested in organising a special session are invited to send their proposal to the address above. Proposals should include: (a) a detailed description of the proposed session; (b) a list of the proposed speakers; (c) whether speakers have agreed to participate if the proposal is accepted; and (d) the names and addresses of the chairperson and discussants, if any. Sessions are typically organised in blocks of 4 presentations.


We plan to notify delegates by December 1, 2012 about the acceptance of their work for presentation at the conference. Delegates are expected to arrange their registration and conference fees before February 15, 2013 to guarantee accommodation and enjoy reduced room prices.

CONFERENCE PACKAGE: 1098 Euros before February 15, 2013, 1398 Euros after this date.

The package includes participation, documentation, proceedings, book of abstracts, three nights of deluxe accommodation (arrival: July 7 – departure: July 10, 2013), tea and coffee breaks, lunches, conference dinner, all taxes and service charges. A limited number of pre and post-conference rooms is available at discounted rates, subject to availability. It is advisable to inform us if you need any pre-or post conference nights when submitting the abstract to avoid disappointment. The sooner we know, the higher the chance we can arrange a larger room block.


Renaissance is located close to Philadelphia Airport (free shuttle) and is well connected via airport/subway to downtown Philadelphia. Philadelphia is one of the best cities on the East coast and well-known for its historic center. It is also close to Washington, Baltimore and New York for those wishing to extend their trip.

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