Services Innovation


Association for Information Systems SIG SVC 2012 Workshop, Orlando, 15 Dec 2012; Deadline 16 Sep

SIG SVC 2012 Workshop
Workshop theme: Services Innovation

Saturday, December 15, 2012, 8:30-5 PM
Orlando, Florida, USA

IT services impact individuals and organizations at all levels, ranging from consumers and their smart phone apps, to enterprise-wide and global scale services. The global economy may be experiencing slower growth, but, even with these concerns, annual average growth of IT spending from 2011 through 2016 is forecast at around 5-6% (Gartner, IDC, 2012). Some sectors are growing even faster with forecasts of worldwide compound annual growth rates (CAGR) of 12%-25+% for security and public IT Cloud services, respectively.

Digital innovation in the services economy occur in the management of IT infrastructures, application and system portfolios, data and information provision and use, and delivery and use of consumer and business services. These services innovations are found around the globe, reflecting service-oriented thinking as a fast growing paradigm. Organizations are enhancing their products and services by applying a service-oriented paradigm and exploiting information technology opportunities. There is a need to develop and apply robust research findings in the relevant management and organizational contexts related to services innovation, design, quality, architecture, delivery, execution, and the resulting customer satisfaction and business impact and value. The goal of this workshop is to advance research on phenomena related to information systems as a service and information systems-based services.

You are invited to contribute research papers, research in-progress papers, and cases; as well as proposals for panels, according to the following deadlines:

Key Dates for SIGSVC Workshop

  • Submissions due to Easy Chair before September 30, 2012, Sunday (midnight EDT – UTC-4)
  • Acceptance Notification: October 15, 2012, Monday
  • Camera ready papers due: November 15, 2012, Thursday
  • Workshop: December 15, 2012, Saturday

We anticipate accepting in the region of 2 panels, 10 full research papers and 10 research in-progress-papers or cases (15 minute presentations and 5 minutes discussion for each). We invite practitioner-focused cases, especially those that illustrate challenges or highlight service innovations. Additionally, we will accept at least 10 submissions as posters for presentation and discussion that address important and interesting insights that merit discussion and attention at the workshop.

This year’s Workshop will make awards for the best workshop paper and for the best theme paper.

Possible topics of applied, field and empirical research include, but are not limited to:

  • Theories, challenges and impacts of service-orientation
  • Digital innovation in information services (search, data centers, hosting industry, e-publishing, social media)
  • Services innovation & management
  • Servitizing and managing servitized IT organizations
  • Service ecosystems, service value networks, service architecture, service modularity
  • Services governance and organizational transformation, operation, measurement, and service offshoring
  • Alignment of IT services, IT organizations, and business impacts and value
  • Business process integration and management (BPM) of services
  • Service business models: issues of excellence and productivity
  • Commoditization of hardware, software, business processes (e.g. out-tasking, ITIL, SCORE)
  • Customer integration in service design, delivery and operation
  • Risk management or legal aspects of services
  • Service design and engineering approaches, methods and practices
  • Service systems, components, platforms, technologies, security, and architectures
  • Service provisioning, Cloud services
  • Theories and approaches for integrating and/or sourcing services computing and automated BPM
  • Theories and approaches to services innovation & management, design & engineering, modeling & simulation, and standardization
  • Theories, challenges and impacts of service-orientation
  • Service typologies and their implications for management, IT support and IT-based innovation
  • Pedagogy and teaching of services-related topics
  • Other services-related topics

Workshop Organizing Committee

General Co-Chairs: Bill Hefley (US) and Sue Conger (US)

Local Organizing Chair: Stuart Galup (US)

Workshop Program Committee

Chair: Stephen Kwan (US)

Program Committee Members:

  • Steven Alter (US)
  • Stuart Galup (US)
  • Akiko Orita (JP)
  • Roman Beck (DE)
  • Michael Goul (US)
  • Mary Tate (NZ)
  • Rob Benyon (ZA)
  • Christian Janiesch (DE)
  • Tuure Tuunanen (FI)
  • Tilo Böhmann (DE)
  • Paul Kontogiorgis (US)
  • Virpi Tuunainen (FI)
  • Xiuzhen Feng (CN)
  • Fu-ren Lin (TW)
  • Fons Wijnhoven (NL)


Registration with ICIS registration:

  • Early registration (before November 1): 130 USD
  • Late registration (after November 1): 150 USD
  • Student registration: 110 USD
  • No social (optional): minus 40 USD

Registration fees include a membership of the SIG SVC for the year 2013 (20 USD).

One cannot register without the SIG SVC 2013 membership registration.

Facebook site

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for the latest news and information regarding the workshop. For information about AIS SIGSVC, please see

Submission Instructions

Submit your paper as an attachment in AIS Sprouts-format ( to

before September 16. We invite full papers or cases with a maximum length of 8 pages (excluding references and abstract) and research-in-progress papers with a maximum length of 4 pages. Both should include an abstract of up to 150 words.. For panel proposals, please submit a one page proposal with at least 5 persons from different institutions stating the objective, importance, expected outcomes, key statements (per participant), and proposed way of getting the workshop participants involved.

Proceedings & Journal Fast-Tracking

The accepted papers will be published in the AIS Sprouts working paper series after the workshop. Selected full research papers will also be invited for submission to JITTA: Journal of Information Technology Theory and Application ( as full research papers.

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