Editorial: Global contributions to marketing management
–Mark Tadajewski & Paul Hewer [Publisher]

Complaints-handling processes and organisational benefits: An ISO 10002-based investigation
–Lawrence Ang & Francis Buttle [Publisher] [Google Scholar]

Drivers of agglomeration effects in retailing: The shopping mall tenant’s perspective
–Christoph Teller & Peter Schnedlitz [Publisher] [Google Scholar]

Customer brand personality perception: A taxonomic analysis
–Bjoern Ivens & Katharina S. Valta [Publisher] [Google Scholar]

Bridging the gap between employees and customers
–James L. Oakley [Publisher] [Google Scholar]

Managing boundary-spanning marketing activities for supply-chain efficiency
–Tianjiao Qiu [Publisher] [Google Scholar]

Evolving priorities in sponsorship: From media management to network management
–Annmarie Ryan & John Fahy [Publisher] [Google Scholar]

Measuring Internet retail service quality using E-S-QUAL
–Mohammed Rafiq, Xiaoming Lu & Heather Fulford [Publisher] [Google Scholar]

Using response behaviour theory to solicit survey participation in consumer research: An empirical study
–Felicitas Evangelista, Patrick Poon & Gerald Albaum [Publisher] [Google Scholar]

Relevant or redundant: Elite consumers’ perception of foreign-made products in an emerging market
–Hina Khan, David Bamber & Ali Quazi [Publisher] [Google Scholar]

The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes
–Yelena Tsarenko & Dewi Tojib [Publisher] [Google Scholar]

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