TOC: J Service Man
Introduction
Journal of Service Management, 23(3)
Customer co-creation in service innovation: a matter of communication?
–Authors: Anders Gustafsson, Per Kristensson, Lars Witell [Publisher] [Google Scholar]
Co-creation and learning in health-care service development
–Authors: Mattias Elg, Jon Engström, Lars Witell, Bozena Poksinska [Publisher] [Google Scholar]
How to transform consumers into fans of your brand
–Authors: Benedikt Jahn, Werner Kunz [Publisher] [Google Scholar]
Customer experience modeling: from customer experience to service design
–Authors: Jorge Teixeira, Lia Patrício, Nuno J. Nunes, Leonel Nóbrega, Raymond P. Fisk, Larry Constantine [Publisher] [Google Scholar]
Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry
–Authors: Jie J. Zhang, Nitin Joglekar, Rohit Verma [Publisher] [Google Scholar]
Reversing the green backlash in services: credible competitors help large companies go green
–Authors: HaeEun Helen Chun, Michael Giebelhausen [Publisher] [Google Scholar]
Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce
–Authors: Irene Ng, Glenn Parry, Laura Smith, Roger Maull, Gerard Briscoe [Publisher] [Google Scholar]
Service innovation in manufacturing
–Authors: John E. Ettlie, Stephen R. Rosenthal [Publisher] [Google Scholar]
Service’s scientific community: a social network analysis (1995-2010)
–Authors: Michele Esteves Martins, Guilherme Silveira Martins, João Mario Csillag, Susana Carla Farias Pereira [Publisher] [Google Scholar]
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