Revisit: IT-Related Service


IT-Related Service, Interdisciplinary special issue of Journal of Service Research, Edited by Ming-Hui Huang and Roland T. Rust; Deadline now 1 Apr 2012

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Journal of Service Research Special Issue on IT-Related Service: A Multidisciplinary Perspective

Journal of Service Research calls for submissions for a special interdisciplinary issue on IT-related service. Much of the radical transformation of the world economy from an industrial to a post-industrial service society comes from the contribution of information technology (IT) to service sectors and from IT as service. This special issue is multidisciplinary in nature as many disciplines play a role in the service economy. We invite scholars from marketing, information systems, operations management, human resources, finance/accounting, economics, and organizational research to submit papers on IT-related service. We are particularly interested in papers that consider the productivity and quality of IT-related service and focus on the relationship with customers (including B2C, B2B and C2C), in contrast to technology-centered approaches to service management and business interaction. Papers that include empirical, analytical, and conceptual approaches that develop or extend theory are welcome. Topics of interest include, but are not limited to:

  • IT’s role in providing cost-effective service
  • IT mediated or supported self-service
  • IT-related service productivity, quality, and customer satisfaction
  • IT servitization
  • IT-related service innovations and business transformation
  • IT-related service management and marketing
  • IT-related service value networks
  • IT service, customer service, and service satisfaction
  • IT-related service and consumer behavior
  • IT-related service and employee attitudes and behavior
  • IT-related service economics and pricing
  • IT-related service engineering, systems, and computing

Please submit manuscripts to and designate "Special Issue on IT-Related Service."

New Submission Deadline: April 1, 2012; Expected Publication Date: August 2013


Katherine N. Lemon, Boston College

Guest Co-editors

Ming-Hui Huang, National Taiwan University
Roland T. Rust, University of Maryland

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