ARC: Connections: ELMAR: TOC areas: services: journals

Journal of Service Research  Relevant ARCategory: Marketing Journals

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Why and When do Stores With Satisfied Employees Have Satisfied Customers?: The Roles of Responsiveness and Store Busyness
–Alicia A. Grandey, Lori S. Goldberg, and S. Douglas Pugh [Publisher] [Google Scholar]

Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior
–Heiner Evanschitzky, Christian Brock, and Markus Blut [Publisher] [Google Scholar]

The Contingency Effect of Service Employee Personalities on Service Climate: Getting Employee Perceptions Aligned Can Reduce Personality Effects
–Seigyoung Auh, Bulent Menguc, Michelle Fisher, and Abeer Haddad [Publisher] [Google Scholar]

Measuring Consumers’ Preferences for Metered Pricing of Services
–Christian Schlereth, Bernd Skiera, and Agnieszka Wolk [Publisher] [Google Scholar]

Four Positive Effects of a Salesperson’s Regional Dialect in Services Selling
–Robert Mai and Stefan Hoffmann [Publisher] [Google Scholar]

Senior Customers’ Service Encounter Preferences
–Vassiliki Grougiou and Simone Pettigrew [Publisher] [Google Scholar]

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