TOC: J Service Res

Introduction

Journal of Service Research, 14(2)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Journal of Service Research 

Relevant ARCategory: Marketing Journals 


How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services
Heiner Evanschitzky, Christopher Groening, Vikas Mittal, and Maren Wunderlich [Publisher] [Google Scholar]

The Effect of Unrelated Supporting Service Quality on Consumer Delight, Satisfaction, and Repurchase Intentions
Xuehua Wang [Publisher] [Google Scholar]

Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude
Nita Umashankar, Raji Srinivasan, and Dustin Hindman [Publisher] [Google Scholar]

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
Lia Patricio, Raymond P. Fisk, Joao Falcao e Cunha, and Larry Constantine [Publisher] [Google Scholar]

Cherry-Picking Customers by Party Size in Restaurants
Gary M. Thompson [Publisher] [Google Scholar]

How Leaders’ Motivation Transfers to Customer Service Representatives
Jan Wieseke, Florian Kraus, Sascha H. Alavi, and Tino Kessler-Thones [Publisher] [Google Scholar]

Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure
Mark Gabbott, Yelena Tsarenko, and Wai Hoe Mok [Publisher] [Google Scholar]