ARC: Connections: ELMAR: TOC areas: services: journals

Managing Service Quality  Relevant ARCategory: Marketing Journals

---

Development and testing of the Consumer Experience Index (CEI)
–SeungHyun Kim, JaeMin Cha, Bonnie J. Knutson, Jeffrey A. Beck [Publisher] [Google Scholar]

Generating positive word-of-mouth in the service experience
–Sandy Ng, Meredith E. David, Tracey S. Dagger [Publisher] [Google Scholar]

Service co-creation in community-based aged healthcare
–Liz Gill, Lesley White, Ian Douglas Cameron [Publisher] [Google Scholar]

Consumer language preferences in service encounters: a cross-cultural perspective
–Jonas Holmqvist [Publisher] [Google Scholar]

A comparison of users and non-users of banking self-service technology in Portugal
–João F. Proença, Maria Antónia Rodrigues [Publisher] [Google Scholar]

---