Customer Focused Services


Special issue of Interdisciplinary Studies Journal; Deadline 10 May 2011

 ARC: Connections: ELMAR: Posting

areas: services: content

Interdisciplinary Studies Journal (ISJ) Call for Papers
ISSN 1799-2702
Editor-in-Chief: Profesor Minna Mattila

Vol. 2, Number 2: Customer Focused Services
Subject coverage of this theme issue includes, but is not limited to:

  • Business Services
  • Innovative product and service development
  • Entrepreneurship
  • Leadership
  • Marketing
  • Logistics
  • Project management
  • Interactive media services
  • User-centered design
  • Management information systems
  • Operations
  • Human resources and managerial management

Submission deadline 10 May 2011
Notification of acceptance 13 July 2011
Final papers due 28 September 2011
Release Date 14 November 2011

ISJ welcomes contributions from both academics and practitioners in the form of original papers and case studies in the subject areas indicated, and on similar topics. It may publish book reviews and commentaries on developments in interdisciplinarity as well as notes on research work in progress and reports of relevant conferences. The ISJ readership consists of academics and (post) graduate students together with executives and managers, policy makers and administrators from both public and private sector.

Submission guidelines

ISJ aims to publish papers on diverse subjects related, but not limited to business management, tourism, leadership and development of preventive welfare work, health promotion, social services, business information technology, regional development, beauty care, correctional services, and nursing. All the submissions are expected to contribute to raising awareness and rethinking interdisciplinarity. The submissions should also take into considerations that ISJ bridges the gap between theory and practice serving the needs of researchers as well as practitioners and executives.

Articles submitted to the journal should be original contributions and should not be under consideration for any other publication at the same time. Authors submitting articles for publication warrant that the work is not an infringement of any existing copyright. Contributions become the legal copyright of the publisher unless otherwise agreed.

Each paper is reviewed by the editor and, if it is judged suitable for ISJ’s editorial scope, it is then sent to two referees for double blind peer review. Based on their recommendations, the editor decides whether the paper should be accepted as is, revised or rejected.

Submissions should be sent via The author details including full name, affiliation, e-mail address and full international contact details should be presented on a separate sheet. Author(s) should not be identified in anywhere in the article. A brief autobiographical note of maximum of 5 lines in length should be supplied.

As a guide, articles should not exceed 25 double-spaced pages in length. It is strongly prohibited to use any particular settings (such as special heading or varying font styles, special page or other distinctive paragraph layouts) in typing. A title of not more than seven words should be provided. An abstract totalling 150 words at most should be supplied and three keywords encapsulating the principal subject covered by the article should be included. Headings must be short, clearly defined and not numbered. The recommended heading structure is Introduction, Literature review, Methodology, Results, Conclusions. References to other publications must be in APA style. References must be carefully checked for accuracy. Notes and/or endnotes are not allowed. A one-page executive summary comprising of an introduction, main principles and key implications must be provided at the end of the paper.

Figures, charts and diagrams should be kept to a minimum and must be submitted individually via as separate files. In the text the position of the figure/chart should be shown by typing on a separate line the work “take in figure/chart 1”. As a general guideline, the papers must be saved in .rtf format but the charts and images can also be in .jpeg or .xls format. No .doc/.docx is recommended due to potential incompatibility issues. The publication will be printed in black and white, so using of textures in graphics is recommendable. All the figures, charts and tables must be in black and white.

Each accepted article for publication must be accompanied by a completed and signed Publication Agreement available from the Technical Editor or on the journal website. The author must ensure that the final version of the article is complete, grammatically correct and without spelling or typographical errors. Paper content may not be changed once submitted under review.

Author(s) are expected to submit a list of four experts for reviewing purposes including their names, full addresses and expertise in the subject of the submission. These experts must be personally unknown to the author(s) and at least two of them must be from a different country than the author(s).

The manuscripts should be sent via according to the Submission guidelines.

More information at or

ISJ is a refereed quarterly journal and

  • international all aspects considering, i.e. quality, content, representation, and dissemination
  • is a major scholarly publication dedicated to the advancement of interdisciplinarity
  • bridges the gap between theory and practice
  • serves the needs of researchers as well as practitioners and executives
  • challenges conventional wisdom, explores alternatives and offers new perspective
  • intends to be the leading forum for the publication of high quality interdisciplinary manuscripts

Submissions are welcomed continuously (regardless of the special theme issue deadlines) and will be submitted under review without any delays.