TOC: Managing Service Quality


Managing Service Quality, 21(1)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Managing Service Quality 

Relevant ARCategory: Marketing Journals 

The customer experience: a road-map for improvement
Robert Johnston, Xiangyu Kong [Publisher] [Google Scholar]

E-service attributes available on men’s and women’s apparel web sites
Minjeong Kim, Jung-Hwan Kim, Sharron J. Lennon [Publisher] [Google Scholar]

A critical review of techniques for classifying quality attributes in the Kano model
Josip Mikulic, Darko Prebe?ac [Publisher] [Google Scholar]

Relational impact of service providers’ interaction behavior in healthcare
Sanjaya Singh Gaur, Yingzi Xu, Ali Quazi, Swathi Nandi [Publisher] [Google Scholar]

Antecedents and effects of engaged frontline employees: A study from the hospitality industry
Terje Slåtten, Mehmet Mehmetoglu [Publisher] [Google Scholar]