ARC: Connections: ELMAR: TOC areas: services: journals

Managing Service Quality  Relevant ARCategory: Marketing Journals

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The customer experience: a road-map for improvement
–Robert Johnston, Xiangyu Kong [Publisher] [Google Scholar]

E-service attributes available on men’s and women’s apparel web sites
–Minjeong Kim, Jung-Hwan Kim, Sharron J. Lennon [Publisher] [Google Scholar]

A critical review of techniques for classifying quality attributes in the Kano model
–Josip Mikulic, Darko Prebe?ac [Publisher] [Google Scholar]

Relational impact of service providers’ interaction behavior in healthcare
–Sanjaya Singh Gaur, Yingzi Xu, Ali Quazi, Swathi Nandi [Publisher] [Google Scholar]

Antecedents and effects of engaged frontline employees: A study from the hospitality industry
–Terje Slåtten, Mehmet Mehmetoglu [Publisher] [Google Scholar]

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