ARC: Connections: ELMAR: TOC areas: services: journals

Service Science  Relevant ARCategory: Marketing Journals

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http://www.sersci.com/magazine/v3n1/

Quantitative Methods in Workforce Management in Service
–Yingdong Lu

Discovering Experts, Experienced Persons and Specialists for IT Infrastructure Support
–Girish Keshav Palshikar, Harrick M. Vin, V. Vijaya Saradhi, Mohammed Mudassar

Workforce Planning over the Service Life Cycle
–Ruwen Qin

New Project Staffing for Outsourced Call Centers with Global Service Level Agreements
–Thomas R. Robbins, Terry P. Harrison

Optimization of Multi-skill Call Centers Contracts and Work-shifts
–Roberto Cordone, Andrea Piselli, Paolo Ravizza, Giovanni Righini

The Growth and Performance Diagnostics Initiative: A Multi-dimensional Framework for Sales Performance Analysis and Management
–Moninder Singh, Debarun Bhattacharjya, Léa Deleris, Dmitriy Katz-Rogozhnikov, Mark Squillante, Bonnie Ray, Aleksandra Mojsilovic, Christian Barrera, Deepika Kakrania, Jonathan Richard, Avijit Saha, Jing Fu

Learning Curves and Stochastic Models for Pricing and Provisioning Cloud Computing Services
–Amit Gera, Cathy H. Xia

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