TOC: Service Sci


Service Science, 3(1)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Service Science 

Relevant ARCategory: Marketing Journals

Quantitative Methods in Workforce Management in Service
Yingdong Lu

Discovering Experts, Experienced Persons and Specialists for IT Infrastructure Support
Girish Keshav Palshikar, Harrick M. Vin, V. Vijaya Saradhi, Mohammed Mudassar

Workforce Planning over the Service Life Cycle
Ruwen Qin

New Project Staffing for Outsourced Call Centers with Global Service Level Agreements
Thomas R. Robbins, Terry P. Harrison

Optimization of Multi-skill Call Centers Contracts and Work-shifts
Roberto Cordone, Andrea Piselli, Paolo Ravizza, Giovanni Righini

The Growth and Performance Diagnostics Initiative: A Multi-dimensional Framework for Sales Performance Analysis and Management
Moninder Singh, Debarun Bhattacharjya, Léa Deleris, Dmitriy Katz-Rogozhnikov, Mark Squillante, Bonnie Ray, Aleksandra Mojsilovic, Christian Barrera, Deepika Kakrania, Jonathan Richard, Avijit Saha, Jing Fu

Learning Curves and Stochastic Models for Pricing and Provisioning Cloud Computing Services
Amit Gera, Cathy H. Xia