TOC: Managing Service Quality


Managing Service Quality, 20(6)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Managing Service Quality 

Relevant ARCategory: Marketing Journals 

Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Jari Juga, Jouni Juntunen, David B. Grant [Publisher] [Google Scholar]

Value co-creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB)
Heiko Gebauer, Mikael Johnson, Bo Enquist [Publisher] [Google Scholar]

The diminished effect of psychological empowerment on the self-empowered
Thomas Chi Keung Chan, Keith Yong Ngee Ng, Gian Casimir [Publisher] [Google Scholar]

The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
Christer Strandberg, Rolf Dalin [Publisher] [Google Scholar]

Improvement gap analysis
Gérson Tontini, Jaime Dagostin Picolo [Publisher] [Google Scholar]