TOC: J Service Res


Journal of Service Research, 13(4)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Journal of Service Research 

Relevant ARCategory: Marketing Journals 

From the Editor: State of the Journal
Katherine N. Lemon [Publisher]

Understanding the Effects of Post-Service Experience Surveys on Delay and Acceleration of Customer Purchasing Behavior: Evidence From the Automotive Services Industry
Utpal M. Dholakia, Siddharth S. Singh, and Robert A. Westbrook [Publisher] [Google Scholar]

The Role of Parent Brand Quality for Service Brand Extension Success
Franziska Volckner, Henrik Sattler, Thorsten Hennig-Thurau, and Christian M. Ringle [Publisher] [Google Scholar]

The Role of Knowledge Management Strategies and Task Knowledge in Stimulating Service Innovation
Chris Storey and Kenneth B. Kahn [Publisher] [Google Scholar]

Customer and Frontline Employee Influence on New Service Development Performance
Horace L. Melton and Michael D. Hartline [Publisher] [Google Scholar]

Job Characteristics and the Creativity of Frontline Service Employees
Filipe Coelho and Mario Augusto [Publisher] [Google Scholar]

An Integrated Perspective of Service Recovery: A Sociotechnical Systems Approach
Jeffery S. Smith, Gavin L. Fox, and Edward Ramirez [Publisher] [Google Scholar]

Drivers of Trust in Relational Service Exchange: Understanding the Importance of Cross-Cultural Differences
Jan H. Schumann, Florian v. Wangenheim, Anne Stringfellow, Zhilin Yang, Sandra Praxmarer, Fernando R. Jimenez, Vera Blazevic, Randall M. Shannon, Shainesh G., and Marcin Komor [Publisher] [Google Scholar]