TOC: J Services Mar


Journal of Services Marketing, 2(7)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Journal of Services Marketing 

Relevant ARCategory: Marketing Journals 

Do women like options more than men? An examination in the context of service recovery
Anna S. Mattila [Publisher] [Google Scholar]

The role of the customer contact person’s age in service encounters
Karolina Wägar, Lars-Johan Lindqvist [Publisher] [Google Scholar]

Toward an understanding of consumer perspectives on experiences
Steve Baron, Kim Harris [Publisher] [Google Scholar]

Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
Beatriz Moliner Velázquez, María Fuentes Blasco, Irene Gil Saura, Gloria Berenguer Contrí [Publisher] [Google Scholar]

Are services advertised differently? An empirical examination
Jean-Marc Décaudin, Denis Lacoste [Publisher] [Google Scholar]