ARC: Connections: ELMAR: TOC areas: services: journals

Journal of Services Marketing  Relevant ARCategory: Marketing Journals

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Do women like options more than men? An examination in the context of service recovery
–Anna S. Mattila [Publisher] [Google Scholar]

The role of the customer contact person’s age in service encounters
–Karolina Wägar, Lars-Johan Lindqvist [Publisher] [Google Scholar]

Toward an understanding of consumer perspectives on experiences
–Steve Baron, Kim Harris [Publisher] [Google Scholar]

Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
–Beatriz Moliner Velázquez, María Fuentes Blasco, Irene Gil Saura, Gloria Berenguer Contrí [Publisher] [Google Scholar]

Are services advertised differently? An empirical examination
–Jean-Marc Décaudin, Denis Lacoste [Publisher] [Google Scholar]

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