ARC: Connections: ELMAR: TOC areas: services: journals

Managing Service Quality  Relevant ARCategory: Marketing Journals

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Service quality dimensions of hybrid services
–Shirshendu Ganguli, Sanjit Kumar Roy [Publisher] [Google Scholar]

E-services as resources in customer value creation: A service logic approach
–Johanna Gummerus [Publisher] [Google Scholar]

Critical factors for effective implementation of ISO 9001 in SME service companies
–Evangelos L. Psomas, Christos V. Fotopoulos, Dimitrios P. Kafetzopoulos [Publisher] [Google Scholar]

The effect of productivity and quality on profitability in US airline industry: An empirical investigation
–Mahour Mellat Parast, Elham (Ellie) H. Fini [Publisher] [Google Scholar]

Updating service operations
–Joanne S. Sulek, Rhonda L. Hensley [Publisher] [Google Scholar]

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