TOC: Managing Service Quality


Managing Service Quality, 20(5)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Managing Service Quality 

Relevant ARCategory: Marketing Journals 

Service quality dimensions of hybrid services
Shirshendu Ganguli, Sanjit Kumar Roy [Publisher] [Google Scholar]

E-services as resources in customer value creation: A service logic approach
Johanna Gummerus [Publisher] [Google Scholar]

Critical factors for effective implementation of ISO 9001 in SME service companies
Evangelos L. Psomas, Christos V. Fotopoulos, Dimitrios P. Kafetzopoulos [Publisher] [Google Scholar]

The effect of productivity and quality on profitability in US airline industry: An empirical investigation
Mahour Mellat Parast, Elham (Ellie) H. Fini [Publisher] [Google Scholar]

Updating service operations
Joanne S. Sulek, Rhonda L. Hensley [Publisher] [Google Scholar]