ARC: Connections: ELMAR: Posting

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Special Issue: e-Service: Empirical Tools and Analyses

Volume 27 Issue 1 (March 2010)

Issue Edited by Paul R. Messinger, Dennis Galletta

http://onlinelibrary.wiley.com/doi/10.1002/cjas.v27:1/issuetoc

Editorial
–Rick Hackett

Special issue editorial: measurement tools for e-service and industry applications
–Paul R. Messinger, Dennis Galletta

e-WOM Scale: word-of-mouth measurement scale for e-services context
–Isabelle Goyette, Line Ricard, Jasmin Bergeron, François Marticotte

The generalizability of the effects of retailer e-service quality dimensions
–Adam Finn

Valuing software service development in support of business-to-consumer services
–Brendan Tansey, Eleni Stroulia

The impact of e-information on residential real estate services: transaction costs, social embeddedness, and market conditions
–Jane Lee Saber, Paul R. Messinger

Does customer engagement with internet based services influence adoption of other new products?
–Darin W. White, Joe C. Harrison, Sam Turner

Resources, capabilities, and service: Commentary on dynamic capabilities and e-service
–Paul P. Maglio

Boundary decision, embededness, and the co-creation of value: Authors’ response to commentary
–Erik Rolland, Raymond A. Patterson, Keith F. Ward

Value and systems perspectives in combining human and automated services: Commentary on seven challenges to combining human and automated service
–Irene C L Ng

A systems approach to hybrid service: Authors’ response to commentary
–Paul R. Messinger, Jin Li, Eleni Stroulia, Dennis Galletta, Xin Ge, Sungchul Choi

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