ARC: Connections: ELMAR: Posting

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Special Issue: e-Service: Conceptual Frameworks

Volume 26 Issue 4 , Pages 261 – 349 (December 2009)

Issue Edited by Paul R. Messinger, Dennis Galletta

http://onlinelibrary.wiley.com/doi/10.1002/cjas.v26:4/issuetoc

Editorial
–Rick D. Hackett

Special issue editorial: conceptual frameworks for e-service
–Paul R. Messinger, Dennis Galletta

Seven challenges to combining human and automated service
–Paul R. Messinger, Jin Li, Eleni Stroulia, Dennis Galletta, Xin Ge, Sungchul Choi

The extended website stage model: a study of Canadian winery websites
–Ying Zhu, Debra Z. Basil, M. Gordon Hunter

Dynamic capabilities and e-service
–Erik Rolland, Raymond A. Patterson, Keith F. Ward

Determinants of online shopping: Examination of an early-stage online market
–Yehoshua Liebermann, Shmuel Stashevsky

Amazon’s evolving ecosystem: A cyber-bookstore and Application Service Provider
–Thierry Isckia

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