TOC: Canadian J Admin Sci


Canadian Journal of Administrative Sciences, 26(4)

 ARC: Connections: ELMAR: Posting

Special Issue: e-Service: Conceptual Frameworks

Volume 26 Issue 4 , Pages 261 – 349 (December 2009)

Issue Edited by Paul R. Messinger, Dennis Galletta

Rick D. Hackett

Special issue editorial: conceptual frameworks for e-service
Paul R. Messinger, Dennis Galletta

Seven challenges to combining human and automated service
Paul R. Messinger, Jin Li, Eleni Stroulia, Dennis Galletta, Xin Ge, Sungchul Choi

The extended website stage model: a study of Canadian winery websites
Ying Zhu, Debra Z. Basil, M. Gordon Hunter

Dynamic capabilities and e-service
Erik Rolland, Raymond A. Patterson, Keith F. Ward

Determinants of online shopping: Examination of an early-stage online market
Yehoshua Liebermann, Shmuel Stashevsky

Amazon’s evolving ecosystem: A cyber-bookstore and Application Service Provider
Thierry Isckia