TOC: Managing Service Quality


Managing Service Quality, 20(4)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Managing Service Quality 

Relevant ARCategory: Marketing Journals 

Design dimensions of experience rooms for service test drives: Case studies in several service contexts
Bo Edvardsson, Bo Enquist, Robert Johnston [Publisher] [Google Scholar]

A grounded theory model of service providers’ stress, emotion, and coping during intercultural service encounters
Chen-ya Wang, Anna S. Mattila [Publisher] [Google Scholar]

Two component customer relationship management model for healthcare services
Hardeep Chahal [Publisher] [Google Scholar]

The relative importance of service features in explaining customer satisfaction: A comparison of measurement models
Angelos Pantouvakis [Publisher] [Google Scholar]

Development of personalised services in small business: an iterative learning process
Patrik Gottfridsson [Publisher] [Google Scholar]