ARC: Connections: ELMAR: TOC areas: services: journals

Managing Service Quality  Relevant ARCategory: Marketing Journals

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Design dimensions of experience rooms for service test drives: Case studies in several service contexts
–Bo Edvardsson, Bo Enquist, Robert Johnston [Publisher] [Google Scholar]

A grounded theory model of service providers’ stress, emotion, and coping during intercultural service encounters
–Chen-ya Wang, Anna S. Mattila [Publisher] [Google Scholar]

Two component customer relationship management model for healthcare services
–Hardeep Chahal [Publisher] [Google Scholar]

The relative importance of service features in explaining customer satisfaction: A comparison of measurement models
–Angelos Pantouvakis [Publisher] [Google Scholar]

Development of personalised services in small business: an iterative learning process
–Patrik Gottfridsson [Publisher] [Google Scholar]

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