J Supply Chain and CRM


The Journal of Supply Chain and Customer Relationship Management is a new journal to be published by IBIMA Publishing and edited by Minwir Al-Shammari

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Call for Papers

Journal of Supply Chain and Customer Relationship Management



The Journal of Supply Chain and Customer Relationship Management (JSCCRM) is an international double-blind peer review journal for the development, analysis, and dissemination of research findings among academics and practitioners in the area of supply chain and customer relationship management (SC-CRM) including supply chain management (SCM), customer relationship management (CRM), and supplier relationship management (SRM). Organizations in the digital age are experiencing significant changes caused by growing dynamics, complexity, and globalization of marketplace that cannot be met by traditional competitive strategies. The journal specifically focuses on the role of technology, processes, people, and relationships in creating customer-centric value chain needed to achieve non-traditional and sustainable competitive advantage to business organizations.


JSCCRM is a peer-reviewed journal that seeks to provide a forum for academics and practitioners to discuss and disseminate quality and original research in the area of SC-CRM. It focuses on concepts, methods, issues, challenges, practices, and successes as well as failures of SC-CRM. The journal welcomes contributions in the form of theory, case studies, surveys, modeling, and simulation.


The topics of interest for this journal include, but not limited to:

  • Supply chain management
  • Customer relationship management
  • Supplier relationship management
  • Operations management
  • Inbound/outbound logistics: distribution, transport, and warehousing
  • Reverse logistics management
  • Sourcing, procurement, and purchasing
  • Processes in SC-CRM
  • ICT systems in SC-CRM
  • People in SC-CRM
  • Relationships in SC-CRM
  • Knowledge in SC-CRM
  • Learning in SC-CRM
  • Project management in SC-CRM
  • Performance management in SC-CRM
  • Change management in SC-CRM
  • E-commerce
  • E-SCM
  • E-CRM
  • E-SRM

Minwir Al-Shammari, University of Bahrain, Bahrain

Submission of Manuscripts

Manuscripts will be evaluated for originality, significance, clarity, and contribution. Submitted manuscript must not have been previously published or currently submitted for publication elsewhere.

Submit all manuscripts to: submit@ibimapublishing.com