ARC: Connections: ELMAR: TOC areas: services: journals

Managing Service Quality  Relevant ARCategory: Marketing Journals

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Services offshoring: Does perceived service quality affect country-of-service origin preference?
–Shawn T. Thelen, Earl D. Honeycutt Jr, Thomas P. Murphy [Publisher] [Google Scholar]

Comprehension of relationship quality in the retail environment
–Patrick Vesel, Vesna Zabkar [Publisher] [Google Scholar]

Drivers of customers’ service experiences: a study in the restaurant industry
–Ute Walter, Bo Edvardsson, Åsa Öström [Publisher] [Google Scholar]

Management commitment to service quality and organizational outcomes
–Millissa F.Y. Cheung, W.M. To [Publisher] [Google Scholar]

Examining the application of six sigma in the service exchange
–Breffni M. Noone, Karthik Namasivayam, Heather Spitler Tomlinson [Publisher] [Google Scholar]

Consumer perceptions of visible tattoos on service personnel
–Dwane H. Dean [Publisher] [Google Scholar]

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