TOC: Managing Service Quality


Managing Service Quality, 20(3)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Managing Service Quality 

Relevant ARCategory: Marketing Journals 

Services offshoring: Does perceived service quality affect country-of-service origin preference?
Shawn T. Thelen, Earl D. Honeycutt Jr, Thomas P. Murphy [Publisher] [Google Scholar]

Comprehension of relationship quality in the retail environment
Patrick Vesel, Vesna Zabkar [Publisher] [Google Scholar]

Drivers of customers’ service experiences: a study in the restaurant industry
Ute Walter, Bo Edvardsson, Åsa Öström [Publisher] [Google Scholar]

Management commitment to service quality and organizational outcomes
Millissa F.Y. Cheung, W.M. To [Publisher] [Google Scholar]

Examining the application of six sigma in the service exchange
Breffni M. Noone, Karthik Namasivayam, Heather Spitler Tomlinson [Publisher] [Google Scholar]

Consumer perceptions of visible tattoos on service personnel
Dwane H. Dean [Publisher] [Google Scholar]