TOC: Managing Service Quality


Managing Service Quality, 20(2)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Managing Service Quality 

Relevant ARCategory: Marketing Journals 

Quality in group service encounters: A theoretical exploration of the concept of a simultaneous multi-customer co-creation process
J”rg Finsterwalder, Sven Tuzovic [Publisher] [Google Scholar]

Service business development in small and medium capital goods manufacturing companies
Heiko Gebauer, Marco Paiola, Bo Edvardsson [Publisher] [Google Scholar]

Coping with confusion: The case of the Dutch mobile phone market
Hans Kasper, Jos‚e Bloemer, Paul H. Driessen [Publisher] [Google Scholar]

Service innovations in manufacturing firms
Ida Gremyr, Nina L”fberg, Lars Witell [Publisher] [Google Scholar]

The burdens of ownership: reasons for preferring renting
Sabine Moeller, Kristina Wittkowski [Publisher] [Google Scholar]