ARC: Connections: ELMAR: TOC areas: services: journals

Managing Service Quality  Relevant ARCategory: Marketing Journals

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Quality in group service encounters: A theoretical exploration of the concept of a simultaneous multi-customer co-creation process
–J”rg Finsterwalder, Sven Tuzovic [Publisher] [Google Scholar]

Service business development in small and medium capital goods manufacturing companies
–Heiko Gebauer, Marco Paiola, Bo Edvardsson [Publisher] [Google Scholar]

Coping with confusion: The case of the Dutch mobile phone market
–Hans Kasper, Jos‚e Bloemer, Paul H. Driessen [Publisher] [Google Scholar]

Service innovations in manufacturing firms
–Ida Gremyr, Nina L”fberg, Lars Witell [Publisher] [Google Scholar]

The burdens of ownership: reasons for preferring renting
–Sabine Moeller, Kristina Wittkowski [Publisher] [Google Scholar]

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