ARC: Connections: ELMAR: Posting

areas: services: revisit

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The 11th INTERNATIONAL RESEARCH SEMINAR IN SERVICE MANAGEMENT
La Londe les Maures, France May 25, 26, 27 & 28, 2010

MARKETING, STRATEGY, ECONOMICS, OPERATIONS & HUMAN RESOURCES: INSIGHTS ON SERVICE ACTIVITIES

Scientific Committee:

• Strategy and Economics Track: Professor Pierre EIGLIER, IAE of Aix-en-Provence, France;
• Operation Track: Professor James FITZSIMMONS, University of Texas at Austin, USA;
• Marketing Track: Professor Katherine LEMON, Boston College, USA
• HRM Track: Professor Douglas PUGH, University of North Carolina at Charlotte. USA;

Seminar Coordinators:

• Sylvie LLOSA, IAE of Aix en Provence, France,
• Kiane GOUDARZI, IAE of Aix en Provence & Reims Management School, France
• Chiara ORSINGHER, University of Bologna, Italy

Call for Papers

The objective of the 2010 International Research Seminar in Service Management is to expand and improve our understanding of problems related to service activities. In pursuit of this objective, the Scientific Committee and the Seminar Coordinators seek to bring together scholars and experts in marketing, operations, human resources management, economics and strategy.

We are looking out once again this year for interdisciplinary papers; empirical and theoretical papers addressing issues relevant to service businesses are invited for review. Conference participants interested in presenting their ideas to peers from other disciplines and in learning from cross-disciplinary discussions and debates are also sought. Some examples of the suggested topics include:

Customer evaluation of technology-based delivery systems, Customer Relationship Management, Service Quality and satisfaction, Financial implications improving service delivery, Service management in manufacturing, The effect of HRM systems on firm’s performance, Creation and management of a service climate and culture, Network management, Outsourcing of service, Rental/Access services, Services and the public sector, Managing service in mature industries, Pricing.

During the conference, a Best Paper will be announced and… after the Seminar a special issue with three selected papers from the Seminar will be published in the Journal of Service Management (JOSM)

Contributions should be sent on or before January 30th 2010 by e-mail to the Member of the Scientific Committee you consider to be the most concerned by your paper and to the Administrative Officer, rose-mary.calazel@iaeaix. com. Authors will be notified March 1st, 2010. Detailed information on the Conference is available on the IAE website: www.lalondeconference.org

LOCATIION:: The Event is to be held at "AGELONDE" an attractive resort compound located at La Londe les Maures, a small and attractive village resort on the French Riviera (26 miles from Saint-Tropez, 70 miles from Nice, 69 miles from Marseille), not far from the Hyères / Toulon Airport, (which provides several daily flights notably to and from Paris) and the railway station situated at Toulon. AGELONDE is located about 200 meters from the beach. It has a swimming pool, gymnasium and tennis courts. Each participant will have a separate single room and a number of large studios are available for couples (first-come first-served basis).

INSTITUT D’ADMINISTRATION DES ENTREPRISES
La Londe 2010 – Clos Guiot Puyricard – BP 30063 – 13099 AIX EN PROVENCE CEDEX 02 – FRANCE
E-mail : rose-mary.calazel@iae-aix.com Phone/Fax : ++33 (0)467 18 99 87

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