TOC: Intl J Man Mar Res


International Journal of Management and Marketing Research, 3(1)

The Effects of Leadership Styles on Knowledge-Based Customer Relationship Management Implementation
Li Yueh Andy Chen, Ying Lee, F. Barry Barnes

Consumer Penalty Evaluation: Differences between Cooperative and Rebellious Customers
Young “Sally” K. Kim

Service Quality in the Public Service
Prabha Ramseook-Munhurrun, Soolakshna D. Lukea-Bhiwajee, Perunjodi Naidoo

The Relationship between Sales Skills and Salesperson Performance: An Empirical Study in the Malaysia Telecommunications Company
Mohd Sah Basir, Syed Zamberi Ahmad, Philip J. Kitchen

Innovation and the Value of Failure
William Townsend

Evidence on the Characteristics of Women Entrepreneurs in Brazil: An Empirical Analysis
Andrea E. Smith-Hunter, Joshua Leone

Factors That Shape the Human Resource Architecture in the Australian Business Environment: The Delphi Technique
Janet Chew