The Effects of Leadership Styles on Knowledge-Based Customer Relationship Management Implementation
–Li Yueh Andy Chen, Ying Lee, F. Barry Barnes

Consumer Penalty Evaluation: Differences between Cooperative and Rebellious Customers
–Young “Sally” K. Kim

Service Quality in the Public Service
–Prabha Ramseook-Munhurrun, Soolakshna D. Lukea-Bhiwajee, Perunjodi Naidoo

The Relationship between Sales Skills and Salesperson Performance: An Empirical Study in the Malaysia Telecommunications Company
–Mohd Sah Basir, Syed Zamberi Ahmad, Philip J. Kitchen

Innovation and the Value of Failure
–William Townsend

Evidence on the Characteristics of Women Entrepreneurs in Brazil: An Empirical Analysis
–Andrea E. Smith-Hunter, Joshua Leone

Factors That Shape the Human Resource Architecture in the Australian Business Environment: The Delphi Technique
–Janet Chew

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