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The Art & Science of Service

June 2-4, 2010
IE Business School
Madrid, Spain

Technology-Driven Service Improvement

Meeting Announcement:

The Art & Science of Service Conference is a truly transdisciplinary meeting involving both academics and practitioners from those disciplines and businesses that focus on the service delivery process and its supporting systems and processes. Some of the academic disciplines that have participated in this conference in the past are operations management, marketing, information technology, design, and human resource management, among others.

Technology, especially information technology, is dramatically changing the way in which services are being delivered, and this trend is expected to continue into the foreseeable future. Technology can affect the delivery of services in many ways including improving how services are designed, increasing operational efficiency and significantly impacting the roles of both customers and workers. The focus of this year’s meeting, therefore, is provide a forum for both practitioners and academics to better understand how technology is affecting the delivery of high quality services and its associated challenges for service managers.

Information for Contributors:

Individuals from academia, business and government are invited to submit refereed research papers, non-refereed research abstracts, and proposals for workshops, panels, and symposia. All submissions should focus on how technology is affecting the way services are delivered, and are encouraged to be transdisciplinary in nature; that is, they should involve more than a single traditional discipline.

Submission Deadlines:

The submission deadline for refereed research papers is February 1, 2010. The submission deadline for non-refereed research abstracts and proposals is March 15, 2010.

For more information on the conference contact:

Conference Co-Chairs:

Fabrizio Salvador
IE Business School
Madrid, Spain
Email: fabrizio.salvador@ie.edu
TEL: +34 91 745 1298
FAX: +34 91 745 1374

Mark M. Davis
Bentley University
Waltham, MA 02452 USA
Email: mdavis@bentley.edu
TEL: 1-781-891-2739
FAX: 1-781-891-2896