TOC: J Service Res


Journal of Service Research, 12(1)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: services: journals

Journal of Service Research 

Relevant ARCategory: Marketing Journals 

Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance
Benjamin Schneider, William H. Macey, Wayne C. Lee, and Scott A. Young [Publisher] [Google Scholar]

Knowledge Creation Through Mobile Social Networks and Its Impact on Intentions to Use Innovative Mobile Services
Mirella Kleijnen, Annouk Lievens, Ko de Ruyter, and Martin Wetzels [Publisher] [Google Scholar]

Service Delivery Innovation: Antecedents and Impact on Firm Performance
Ja-Shen Chen, Hung Tai Tsou, and Astrid Ya-Hui Huang [Publisher] [Google Scholar]

Offshore Outsourcing of Services: A Stakeholder Perspective
Wendy L. Tate, Lisa M. Ellram, and Stephen W. Brown [Publisher] [Google Scholar]

The Role of Price Tiers in Advance Purchasing of Event Tickets
Wendy W. Moe and Peter S. Fader [Publisher] [Google Scholar]

Understanding Emotional Reactions for Negative Services: The Impact of Efficacy Beliefs and Stage in Process
Elizabeth Gelfand Miller, Mary Frances Luce, Barbara E. Kahn, and Emily F. Conant [Publisher] [Google Scholar]

Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context
Nichola Robertson and Robin N. Shaw [Publisher] [Google Scholar]