ARC: Connections: ELMAR: TOC areas: services: journals

Journal of Service Research  Relevant ARCategory: Marketing Journals

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Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance
–Benjamin Schneider, William H. Macey, Wayne C. Lee, and Scott A. Young [Publisher] [Google Scholar]

Knowledge Creation Through Mobile Social Networks and Its Impact on Intentions to Use Innovative Mobile Services
–Mirella Kleijnen, Annouk Lievens, Ko de Ruyter, and Martin Wetzels [Publisher] [Google Scholar]

Service Delivery Innovation: Antecedents and Impact on Firm Performance
–Ja-Shen Chen, Hung Tai Tsou, and Astrid Ya-Hui Huang [Publisher] [Google Scholar]

Offshore Outsourcing of Services: A Stakeholder Perspective
–Wendy L. Tate, Lisa M. Ellram, and Stephen W. Brown [Publisher] [Google Scholar]

The Role of Price Tiers in Advance Purchasing of Event Tickets
–Wendy W. Moe and Peter S. Fader [Publisher] [Google Scholar]

Understanding Emotional Reactions for Negative Services: The Impact of Efficacy Beliefs and Stage in Process
–Elizabeth Gelfand Miller, Mary Frances Luce, Barbara E. Kahn, and Emily F. Conant [Publisher] [Google Scholar]

Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context
–Nichola Robertson and Robin N. Shaw [Publisher] [Google Scholar]

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