IESS 1.0


First International Conference on Exploring Services Science, Geneva, 17-19 Feb 2010, Chaired by Eric Dubois, Dimitri Konstantas and Michel L?onard; Deadline 1 Oct

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First International Conference on Exploring Services Science (IESS 1.0)

Geneva, Switzerland, February 17-18-19, 2010

Additional details on the web site:


Services Science is not a cosmetic change of existing things. Introduced by IBM in 2002, it has now emerged and matured in a true trans-disciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cognitive sciences, law, ethics, economics etc. to address the theoretical and practical aspects of the challenging services industry and its economy.

Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the production of trans-disciplinary results. Services Science is building a concrete framework for trans-disciplinary purposes.

Thus “service” must be considered in this conference with its multiple facets: economic, organizational, social, collective, ontological, regulatory, secure, etc. and also, of course, implemented by means of informatics. Sometimes it is referred to as information services to distinguish its restricted meanings in various disciplines like Economy or Informatics.

The goal of this first conference is to build upon this growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines are expected to contribute their results and approaches to Services Science in a trans-disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference is structured around Service research topics, which are trans-disciplinary and around Service contexts, which are more disciplinary oriented.

The contributions should address one or several topics, be grounded in one or several contexts and be open to trans-disciplinary approaches.


Research topics follow the Services lifecycle and include (not limited to) the following subtopics. Contributions addressing more than one topic are encouraged.

  1. Service innovation: Value models, Innovation/Creation process, Business trends, Technological trends, People trends, Service innovation and strategy.
  2. Service exploration: Consumer service needs modeling, Supplier service modeling, Business services requirements modeling, Service information & process modeling, Service exploration process.
  3. Service design : Service design methodologies and patterns, Service and re-design of organization of activities, Service co-design environments, tools, Requirements oriented towards services, Design of complex services, Service compliance with laws and regulations, Service security and safety.
  4. Service engineering: Ontologies and interoperability, Web-services, Service-oriented architectures, Ubiquitous & mobile computing, Service orchestration, choreography, composition, COTS, Enterprise architectures, Service security and safety engineering.
  5. Service sustainability:
    • IT service management: IT governance, Compliance with laws and regulations;
    • IS service management: Project management for IS services, Service evolution, QoS management (e.g. performance, trust, security, utility, usability), Business intelligence;
    • Service management: Service operations & marketing, Services and strategy, Future trends in services.


The contexts of the contributions reflect the trans-disciplinary atmosphere of Services Science and the particular role of information technology (IT) within them: they are organized along four main dimensions:

  • the first one addresses Services on a disciplinary/sector basis;
  • the second one covers IT;
  • the third one addresses the emergent foundations of the Science of Services;
  • the last one covers aspects of governance and management.

Contributions addressing more that one of these themes are encouraged.

1. Sectors and services

Contributions are sought from specialists to help uncover how, as specialists in their own sectors, they implicitly or explicitly use this notion of Services. The list of sectors include (not limited to) Services in: Public administration, Government and Citizen, Banking, Finance and Insurance Services, Food and Agriculture, Geo localization, Education, Entertainment, Healthcare, Environment and Sustainable Development, Legal, Engineering, Linguistics, Culture, Tourism and Hospitality.

2. IT and services

Information Technology (IT) is traditionally structured around isolated or siloed services. Services Science has now opened a whole scientific domain where such technologies offer opportunities for emerging interoperable scientific knowledge patterns among them as well as with other disciplines.

Contributions are sought from specialists to help uncover how to integrate IT into a trans-disciplinary process geared towards the development and management of Services. This includes (not limited to) IT in: Mobiles, ubiquitous and ambient technologies, Multimedia technologies, Grid and utility computing, SOA, Security, Collaborative systems, Social networking systems.

3. Foundations of Services Science

Given the variety of contexts for Services, it is necessary to study, build and strengthen the scientific foundations of Services Science. Contributions are sought to discover what is the common knowledge, what are the common scientific frameworks and methodologies of Services Science. Topics may cover (not limited to): Service evolution and customization, Service for interoperating knowledge of various disciplines, Ontologies for services, Interoperable services, composition of services, Integration of services into information systems, Integration services into organizations, Collaborative and trans-disciplinary methods for developing services, Service methods, service life cycle, Service economics, Service governance, risk and compliance, Security, trust in services.

4. Governance and management

Fully dematerialized organisations and societies require revisiting and adapting, through trans-disciplinary approaches, theories and practices, which have dominated product oriented economies in the past. Contributions are sought from specialists to set up the fundamentals of such dematerialized organizations at the global level and to analyze the transformation process of product-oriented economies towards service-oriented economies.

How do we market and monetize services? What is supply chain in services? What is service risk management? Topics in governance and management of dematerialized organizations and societies include (not limited to) : Human Resources, Marketing, Finance, accounting and cost accounting, Planning and forecasting, Strategy and innovation, Logistics, Business administration, Management of Services.


Submission deadline October 1st, 2009
Review notification November 25th, 2009
Camera-ready papers and conference registration due December 15th, 2009


Eric Dubois, Centre Henri Tudor, Luxembourg
Dimitri Konstantas, University of Geneva, Switzerland
Michel Léonard, University of Geneva, Switzerland