TOC: J Travel Tourism Mar


Journal of Travel and Tourism Marketing, 26(2)

 ARC: Connections: ELMAR: TOC

Arrow Doodadareas: tourism: journals

Journal of Travel and Tourism Marketing 

Relevant ARCategory: Marketing Journals 

The Joint Effects Of Service Failure Mode, Recovery Effort, And Gender on Customers’ Post-Recovery Satisfaction
Anna S. Mattila; Wonae Cho; Heejung Ro [Publisher] [Google Scholar]

Dealing With Service Failures: The Use Of Explanations
Graham L. Bradley; Beverley A. Sparks [Publisher] [Google Scholar]

Enough Is Enough! Or Is It? Factors That Impact Switching Intentions in Extended Travel Service Transactions
Keith S. Coulter [Publisher] [Google Scholar]

An Analysis of Corporate E-Mail Communication As Part Of Airlines’ Service Recovery Strategy
Astrid Dickinger; Ulrike Bauernfeind [Publisher] [Google Scholar]

A Storytelling Perspective on Online Customer Reviews Reporting Service Failure And Recovery
Hulda G. Black; Scott W. Kelley [Publisher] [Google Scholar]

Critical Incidents in Tourism: Failure, Recovery, Customer Switching, and Word-Of-Mouth Behaviors
Scott R. Swanson; Maxwell K. Hsu [Publisher] [Google Scholar]

Service Failure and Recovery in an All-Suite Hotel/Serviced Apartment Context: A Case Study
Karin Weber [Publisher] [Google Scholar]