ARC: Connections: ELMAR: TOC areas: tourism: journals

Journal of Travel and Tourism Marketing  Relevant ARCategory: Marketing Journals

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The Joint Effects Of Service Failure Mode, Recovery Effort, And Gender on Customers’ Post-Recovery Satisfaction
–Anna S. Mattila; Wonae Cho; Heejung Ro [Publisher] [Google Scholar]

Dealing With Service Failures: The Use Of Explanations
–Graham L. Bradley; Beverley A. Sparks [Publisher] [Google Scholar]

Enough Is Enough! Or Is It? Factors That Impact Switching Intentions in Extended Travel Service Transactions
–Keith S. Coulter [Publisher] [Google Scholar]

An Analysis of Corporate E-Mail Communication As Part Of Airlines’ Service Recovery Strategy
–Astrid Dickinger; Ulrike Bauernfeind [Publisher] [Google Scholar]

A Storytelling Perspective on Online Customer Reviews Reporting Service Failure And Recovery
–Hulda G. Black; Scott W. Kelley [Publisher] [Google Scholar]

Critical Incidents in Tourism: Failure, Recovery, Customer Switching, and Word-Of-Mouth Behaviors
–Scott R. Swanson; Maxwell K. Hsu [Publisher] [Google Scholar]

Service Failure and Recovery in an All-Suite Hotel/Serviced Apartment Context: A Case Study
–Karin Weber [Publisher] [Google Scholar]

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