TOC: Intl J E-Services Mobile Apps


International Journal of E-Services and Mobile Applications, 1(2)

Editorial Preface
Ada Scupola, Editor-in-Chief, IJESMA

Self-Service Systems: Investigating the Perceived Importance of Various Quality Dimensions
Calin Gurau, Montpellier Business School, France

Toward a Better Understanding of the Assimilation of Telehealth Systems
Joachim Jean-Jules, Université de Sherbrooke, Canada
Alain O. Villeneuve, Université de Sherbrooke, Canada

An IT-Architecture to Align E-Recruiting and Retention Processes
Andreas Eckhardt, Goethe-University Frankfurt a. Main, Germany
Sven Laumer, Otto-Friedrich University Bamberg, Germany

Aligning Six Sigma and ITIL to Improve IT Service Management
Peter C. Chan, Hewlett Packard, USA
Shauntell R. Durant, Hewlett Packard, USA
Verna Mae Gall, University of Maryland – University College, USA
Mahesh S. Raisinghani, TWU School of Management, USA